- FAQS & Contact us
FAQS & Contact us
Q: Do you accept to combine shipping for my order in more items?
A: Yes, ALL your orders will be combination shipping by our systems autosyn. Save freight for you from now!
Q: Can we make Customized order ? our pravite Lable ? Do Wholesale ?
A: Yes,we DO, Please contact us for your details request/inquire by "e-Mail us"
Q: What`s your payment terms ?
A: We prefer payment by Paypal now. Paypal is security for your payment in anytime ! Please registered with Paypal in your corrected address because we only ship to the address which matched with Paypal bills . And the order of unauthorized Payment will be cancel automatically.
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Can I tracking my shipment by internet etc?
A: Yes.You can get the tracking Number from your order Notes accordingly.and we`ll add the Tracking Number to systems after shipment been shipped. You can click the left top button to choice the english language to tracking your items :
also you can located to your destination local post office links by "Destination (Carrier)"
Q: Where is my parcel & how to track my parcel?
A: You can get your tracking Number after our delivery,and then contact your Local Post Office for the delivery. And you can track your parcel from China side firstly. Please enter your Tracking Number and track your parcel from below website,and click the button to choice the language: https://www.17track.net/en/
Also You can contact your destination Local POST OFFICE to checking / tracking your parcel easy too. i.e:
U.S.A. tracking website: http://www.usps.com
Canada tracking website: http://www.canadapost.ca
Q: How is your Hair Color`s standard?
A: We started hair business since 1995 with professional experience and knowledge. All ours hair colors match to the hair international colors standard there,also we take their pictures to show you their actual color there let you reference accordingly. please reference and make your correct choice carefully there.
Q: What`s the quality for your human hair extensions?
A: Our Human hair extensions is 100% human hair,We used Finest grade 100% Human Hair in our Extension to ensure best quality of our product.Compare other sellers` hair you will see the differences of the Quality & Value.
Q: Can I beach.dye,perm, curl, or wave, or straighten the human hair ?
A: Yes,you can style them as you would your own hair (human hair only,read the items descriptions).
Q: Will the clip in or clip on hair extension snap my own human hair with the extra weight?
A: You should be fine,they are very light and comfortable to wear.
Q: How long the shipping date after I purchase now?
A: It`s usually post by Registered e-Packet thru China Postal Economy International Standard Flat Rate Shipping in order to reduce your cost from China.It usually take about 12-25 business days to arrive your location. Please note: shipment will be sent out from our China mainland warehouse now.There is occasionally delay on international shipping even to USA,Canada,UK,etc Due to holding by your country Import Customs checking/Duty/Tax reasons etc.and you can tracking it,also can contact us to check their status for you too!
Q: Do you have combined shipping terms?
A: We had reduce the freight for additional order of every items already,and our system should Autosyn Combine Shipping there for your each purchase!
Q: Do you accept return & exchange ?
A: AmazingHairStore all products have high standards of hygiene there. so All the items sold by amazinhairstore are final sales. No returns or exchanges are given except of mentioned by us. Due to the industry standard and China import tax etc reasons, ALL items CANNOT be returned or exchanged. Also,no returns or exchanges are given on color. Please carefully choice and make your correct purchase. Sorry for this inconvenience to you, please well understand for this,thank you very much for your understanding !
You need read carefully for ours sales & return & exchange policy before you purchase our Items. We had listed our sales & return policy there accordingly.
Q: Why you can not accept return/exchange?
A: AmazingHairStore All items quality is guaranteed! Also,every product had been checked many time before ship to you. Such as,the product quality been checked/inspect the quality while in produce lines in workshop; Also it will be check/inspect while our warehouse receive them; And when you place order,our workers will check/inspect them while picking up; They are also been double checked/inspected again while our workers packing your orders. So every products had passed many times quality check/inspect in each step. All items quality is Guaranteed. If not the quality Defective reasons,we can`t accept return because of change idea/don`t want/want another color etc .
Q: How to do if I received a wrong item,or the item damaged?
A: AmazingHairStore ,we can guarantee all your purchase & Final Delivery! 99.99999% you can receive the correct item unless of our workers careless while packing. If you received wrong items, Defective or Damaged items, please don`t worry, you please contact us immediately, take photo for the wrong or damaged items and send us by email. We will double check and operate the steps of refund/replace for you immediately. Please note, we can`t refund/replace items because of buyer`s wrong opperation caused damage. we only refund/replace because of our worker`s careless while pickup /packing wrong of your orders. Also we pay freight for the replace parcel.
Q: Where does the shipment ship from?
A: Shipment will be ship out from our warehouse which located in China mainland now. It`s usually post by Registered e-Packet thru China Postal Economy International Standard Flat Rate Shipping in order to reduce your cost from China. All order have themselves Tracking Number and can be tracked there.
It usually take about 12-25 business days to arrive your location. Hope you please have patience for this accordingly. If you feel your parcel been delay,or missing,please contact us freely by email.
Q: Do you offer international shipping?
A: Yes,we do ship to Worldwide. All our items offer international post with registered e-Packet with tracking number there!
Q: How can I get my items fast ?
A: We do help to ship the urgently order by Expedited/Express Mail service with extra postage charge there. Usually most order can be received about 10-25 business days, so if you place order early,you can save the extra postage for the expedited/express service.
After you purchase there,please give us your correct details physical address,mobile Number, consignee name, this can help the destination courier delivery to you fast.
Q: How to do if I feel my parcel been delay,missing,damage,lose ?
A: All parcel have themselves tracking number,you please track them from www.17track.net, to see where is your parcel located now. We do our best to help you to get your order fast,and all parcel ship by registered e-Packet with tracking number,they can be tracked after you get your tracking number after order been ship out. If you feel your order been delay,missing,damage,lose etc any issue,please contact us freely asap,we help you for your any questions asap. "e-Mail us"
Q: May I ask others questions, or some items which I want but can`t find in your store ?
A: Yes,you can click the "e-Mail us" in our website,then sent out your question/inquire accordingly. We`ll reply you asap ! As government registered professional company in China,we started the hair business since 1995, We will do our best to display more and more items in our store asap.
Q: Do you do wholesale to my country ?
A: Yes,we do wholesale to worldwide! Contact us for your details orders asap.
Q: Do you accept us as your wholesale/retail branch in my country ?
A: Yes,we do need more company/stores connect with us for wholesale/retails in many destinations,if you have company/store,and you want to establish business relationship with us,contact us asap!
e-Mail us now !
Thanks & Enjoy your business !
The captcha you entered is incorrect. Please try again.